Refund policy

We want you to be completely satisfied with your purchase. If you’re not, we offer a 14-day return or exchange policy. This means you have 14 days from the date you receive your order to request a return or exchange.

ELIGIBILITY FOR RETURNS & EXCHANGES

To be eligible, items must be:

• In the same condition that you received them

• Unworn or unused

• With all original tags still attached

Items that do not meet these conditions will be returned to you at your own expense.

HOW TO START A RETURN OR EXCHANGE

Please contact us first before sending anything back. 

If your return/exchange is accepted, we’ll send you detailed instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

RETURN SHIPPING

• Returns are at the customer’s own expense

• We recommend using a tracked service to ensure your return reaches us safely

You can always contact us with any return questions.

DAMAGES & ISSUES

Please check your order as soon as it arrives. If you receive a damaged item, or the wrong item, contact us immediately so we can resolve the issue quickly.

Please note: If an item has been worn and subsequently becomes damaged, we cannot offer an exchange or refund.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain items cannot be returned, including:

• Custom products (e.g., special orders or personalised items)

If you’re unsure whether your item is eligible, please get in touch before returning.

REFUNDS

Once we’ve received and inspected your return, we’ll notify you of the outcome. If your return is approved:

• A refund will be issued to your original payment method

• Please allow some processing time, as banks and card providers may take a few days to post the refund